Being treated far from home requires trust, and trust is not asked for: it is built with verifiable facts. Many patients ask us what happens if an implant does not integrate, if a crown chips or if a problem appears after returning home. It is the right question, and in this article we answer it precisely, explaining which guarantees you receive in writing, how the materials and the work are documented and how remote support works. Because a promise is only worth something if it is written down and if someone answers when needed.
What does the written warranty cover?
Every treatment performed in our Tirana clinics comes with a written warranty, delivered together with the treatment plan before starting. The warranty states the duration for each type of work, generally longer for implants and zirconia structures and shorter for composite restorations and removable dentures, and the conditions for keeping it valid: periodic checkups, home hygiene and, when prescribed, the use of a night guard. It covers defects in materials and workmanship: an implant that does not integrate, a crown that fractures or a bridge that comes loose without an external cause is remade or repaired as stated in the document.
What does it not cover?
As in any clinic, the warranty does not cover damage caused by trauma, accidents, lack of hygiene, missed checkups or new conditions the patient did not report. Nor does it cover changes the patient decides to have made elsewhere without consulting us. We write this clearly because an honest warranty is one that also explains its limits, and because it is in the patient's interest to know what to do to keep it.
How are the materials traced?
For every implant placed we deliver an implant passport with the name of the system, the diameter, the length and the batch number. The treatment plan states the type of zirconia and the main materials used for prosthetics and restorations. This traceability serves two purposes: in case of a problem it makes it possible to trace the batch and the manufacturer, and it allows any dentist in Italy or elsewhere to work on the same implant in the future with the correct components. Using internationally recognised brands is part of the guarantee, not a commercial detail.
How is the work documented?
Before starting, the cone beam CT scan, radiographs and photos of the case are taken. At the end of the treatment control radiographs and photos of the result are repeated. The patient receives a copy of the documentation and can share it with their trusted dentist. The documentation is the proof of the work done and the basis for any future checkup, and we keep it in the clinical record according to data protection rules.
What happens if I have a problem after returning home?
You contact us on WhatsApp or by phone and the doctor who treated you answers, if necessary by video call looking at photos or radiographs together. The great majority of small problems, such as temporary sensitivity, a contact point to adjust or a doubt about hygiene, are solved remotely with the doctor's instructions or with the help of a dentist near your home, whom our doctor can contact directly. If a visit to the clinic is needed, we organise the checkup in Tirana as quickly as possible, and for work covered by the warranty the repair or remake has no cost.
Why is working inside the clinics a guarantee in itself?
Because there is no intermediary between you and the person who treated you. Agencies that sell patients on to third party clinics cannot guarantee anything: when there is a problem, the agency refers you to the clinic and the clinic to whoever sold the treatment. In our case the person who gave the consultation, the doctor who performed the treatment and the person answering the phone work in the same place. Every problem comes back to us, and that is why we have every interest in doing the job well the first time.
What assures you that the work is done well?
Doctors trained and specialised in Europe, materials and equipment from German, Italian, Japanese and American manufacturers, European sterilisation protocols, guided surgery and an own laboratory that allows every stage to be checked. And above all a method: no treatment starts without an examination, a diagnosis and a written treatment plan, and no price is given beforehand. It is the same method we would want for ourselves and our families.
How is the warranty maintained over time?
With periodic checkups, which can be done by video call or during later stays, with hygiene sessions every six to twelve months, also at home on our instructions, and by following the doctor's instructions for home hygiene and night protection when prescribed. These are simple commitments that keep the teeth healthy and extend the life of implants and prosthetics well beyond the duration of the warranty.
Is the warranty valid even if I see my own dentist at home?
Maintenance hygiene sessions and routine checkups can be done by your trusted dentist at home, on the instructions of our doctor, without the warranty lapsing. What we ask is to consult us before any intervention on the work done in Tirana, because a change made without knowing the implant system or the type of prosthesis can create problems. In most cases our doctor speaks directly with the colleague at home and together they decide the simplest solution for the patient.
What happens in a real emergency?
Acute pain, swelling or the breakage of a provisional in the months between stays are handled remotely within a few hours: the doctor answers you on WhatsApp, assesses photos or radiographs, prescribes what is needed and, if necessary, refers you to a dentist near your home for immediate treatment, staying in contact with them. A return to Tirana is organised only when really necessary, and for work under warranty without repair costs.
Where do you start?
With the free consultation with our doctor, online or at the clinic in Tirana. During the consultation you can ask to see the warranty template, the treatment plan of cases similar to yours and the documentation you will receive. The cost of the treatment will be communicated afterwards, in writing, together with the warranty. No surprises, no promises that cannot be kept: only a doctor who explains what they will do and how they will answer for it.
